Clear expectations for an always-on front desk.
These Terms govern access to DileAI. By creating an account, purchasing a subscription, or using the service, the customer agrees to them.
1. The service
DileAI provides a configurable AI-powered business receptionist, telephone number, call routing, transcription and summaries, appointment-booking tools, a customer dashboard, and related support. Features may vary by plan and may be introduced, modified, or retired. The service is not a telecommunications carrier, emergency service, human answering service, or professional adviser.
2. Business eligibility and authority
You must be at least 18, use the service for a legitimate business or professional purpose, and have authority to bind the customer organization. You must provide accurate account and billing information, keep it current, safeguard credentials, and control user access. The customer is responsible for all activity under its workspace and for reviewing the receptionist before activation.
3. Customer instructions and caller interactions
The customer controls its business profile, greeting, knowledge, workflows, routing, availability, and permitted calendar actions. The customer is responsible for the legality, accuracy, and appropriateness of those instructions and for its offers, services, appointments, representations, and follow-up. The receptionist may misunderstand a caller, provide incomplete information, or fail to complete an action. Customers must maintain a reasonable fallback for urgent or important calls and may not represent the service as infallible.
4. Telephone, AI, privacy, and recording compliance
The customer must comply with all laws applicable to its calls and data, including consent, artificial-voice, telemarketing, do-not-call, caller identification, call-recording, privacy, advertising, industry, and accessibility requirements. The customer must provide required notices, obtain and document required consent, honor opt-outs, and avoid configuring the service to make deceptive or unlawful statements. Use is also governed by the Acceptable Use Policy, which is incorporated into these Terms.
5. Plans, billing, and cancellation
Subscriptions renew automatically for the selected monthly or annual term until canceled. Prices, taxes, billing dates, and included features are shown at checkout. The customer authorizes recurring charges to its payment method. Except where law requires otherwise, fees are non-refundable and partial periods are not prorated. Cancellation stops future renewal and access continues through the paid term. We may change pricing or plan structure with advance notice effective at a future renewal.
6. Call usage and additional usage
Included minutes and eligible call types vary by plan and are displayed at checkout. Usage is measured in six-second increments. Included metered minutes reset at the end of each billing period; separately purchased minutes roll over while the subscription remains active. “Unlimited” applies only to ordinary, legitimate inbound business-answering usage by one subscribed business. It does not include unrestricted outbound calling, automated campaigns, manufactured traffic, resale, or abusive or unusually burdensome use. Outbound callbacks must be requested, consented to, or otherwise legally permitted and may be metered separately. We may apply reasonable technical limits, require a different plan, or restrict usage that materially threatens service availability, carrier relationships, number reputation, or sustainable operation. Usage remains subject to the Acceptable Use Policy.
7. Suspension and termination
We may suspend or restrict service for nonpayment, security risk, suspected fraud, legal or carrier demand, violation of these Terms, or material harm to the service or others. When practical, we will provide notice and an opportunity to cure. We may act immediately when delay could increase harm. The customer may stop using the service and cancel renewal at any time. Upon termination, access ends and data will be handled under the Privacy Policy and applicable retention obligations.
8. Customer data and licenses
As between the parties, the customer retains its rights in business instructions, caller information, and other content it submits or controls. The customer grants DileAI a limited license to host, transmit, transform, and process that content to provide, secure, support, and improve the service as described in the Privacy Policy. The customer represents that it has the rights and lawful basis needed for DileAI to process the content and connect authorized calendars and systems.
9. Confidentiality and security
Each party will use reasonable care to protect the other’s nonpublic confidential information and use it only for the relationship, except when disclosure is authorized or legally required. DileAI maintains reasonable safeguards, but no internet or telephone system is completely secure or uninterrupted. Customers must notify us promptly of suspected unauthorized access and must not place unnecessary secrets or regulated data in receptionist instructions.
10. Third-party services and numbers
The service depends on third-party telephone, AI, cloud, calendar, authentication, and payment systems. Their outages, policies, number availability, carrier filtering, spam labeling, and changes may affect service. Telephone numbers are provided for use with an active subscription; portability, continued availability, and a particular area code are not guaranteed unless separately agreed. Customers may not claim ownership of a number or transfer it outside the service without completing any supported portability process and paying undisputed amounts.
11. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” DILEAI DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING. WE DO NOT WARRANT THAT EVERY CALL WILL CONNECT, THAT OUTPUT WILL BE ACCURATE, THAT APPOINTMENTS OR TRANSFERS WILL COMPLETE, OR THAT THE SERVICE WILL BE UNINTERRUPTED. THE SERVICE MUST NOT BE USED AS A REPLACEMENT FOR 911, EMERGENCY RESPONSE, OR LICENSED PROFESSIONAL JUDGMENT.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DILEAI WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST DATA, OR THE COST OF SUBSTITUTE SERVICES. DILEAI’S TOTAL LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE FEES THE CUSTOMER PAID TO DILEAI DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY WHERE LIABILITY CANNOT LAWFULLY BE LIMITED.
13. Indemnification
The customer will defend and indemnify DileAI and its personnel against third-party claims, penalties, losses, and reasonable costs arising from the customer’s instructions, products or services, caller data, lack of required consent or disclosure, unlawful calling or recording, infringement, misuse of the service, or breach of these Terms, except to the extent caused by DileAI’s breach or willful misconduct.
14. Disputes and governing terms
Before filing a claim, each party will give written notice and attempt in good faith to resolve the dispute for 30 days. The final production version of these Terms must identify the legal entity operating DileAI, its mailing address, governing law, venue, and any arbitration or class-action waiver selected with counsel. Until those business details are inserted and legally reviewed, this document is a product draft and should not be used as the final executed agreement.
15. General
Neither party may assign these Terms without the other’s consent, except in connection with a merger, financing, reorganization, or sale of substantially all relevant assets. DileAI may use subcontractors and remains responsible for its obligations. Neither party is liable for delay caused by events beyond reasonable control. If a provision is unenforceable, the remainder continues. Failure to enforce a provision is not a waiver. These Terms, incorporated policies, an applicable order form, and any signed data-processing agreement form the complete agreement for the service.